Frequently Asked Questions
What payment options do you offer?
We accept debit and credit card payment made via Visa, MasterCard or American Express.
If you'd prefer to pay by Bank Deposit, please email or call us and we can arrange this for you.
Do your prices include GST?
Where applicable, the prices displayed on Love Byron Bay include GST.
Do your prices include shipping?
No. We offer flat-rate Australia wide shipping for $15. This is added to the total price of the products you order. We offer free shipping in Australia on orders over $100.
How long will it take to get my order?
Delivery of your products takes between 2-6 business days from receiving confirmation of payment, however we do not guarantee that we will deliver within this timeframe.Delivery of your order will be via either Australia Post or courier - chosen at the discretion of Love Byron Bay. If you have specific delivery instructions/information - including authority to leave or sign on delivery instructions, then please include these in the comments section of your order.We dispatch Monday - Thursday from Byron Bay, NSW, and all orders placed before 1pm will be sent out the same day. To ensure that your chocolates and confectionery arrive at their destination in the best possible condition, Love Byron Bay may delay the delivery of chocolates for one or two days if the weather is extremely hot on the day the chocolates are ordered. Where your order is placed on a Thursday or Friday, we may send products on the following Monday so that the products do not sit in a delivery depot over the weekend.
What if my products are damaged when I receive them?
Damage or defective product must be notified to Love Byron Bay within 5 (five) days of receipt, otherwise replacement or refund may be denied. Goods deemed unsuitable by the purchaser (i.e. not faulty) are non-refundable. A proof of purchase must be provided before a refund will be processed and we may ask you to supply a photo to support your returns claim. A refund is only given in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, the refund must be issued to that same card. Love Byron Bay creperie and chocolate boutique can be contacted via email at email@example.com for all returns related enquiries.
What are your Terms & Conditions of supply?
Our supply of products to you is subject to our Terms & Conditions, which must be agreed to as part of each order placement. Our Terms & Conditions may change over time, and so we encourage you to review them with each order.
Care and Storage
Love Byron Bay chocolate will maintain freshness if stored at temperatures that are between 16-20 degrees Celsius.